Personality surveys can be a fun party game. Like many of the quizzes you take on Facebook; you answer the questions, get your result and then see if you agree or disagree with the description. But how do you take that information and use it to improve your business relationships?Â
Many companies that sell their personality surveys [...]
We often talk about customer service here at the office. When your business is based on personal dynamics, you tend to tune into the service you receive and why you may or may not have related to someone. I’ve asked more than once during our meetings, “Why is it we are surprised when we receive [...]
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Government agencies often have a reputation for being, shall we say, less than helpful. I spent much of my career working for state agencies and found this frustrating even from the inside.  One of these jobs involved taking calls from either state citizens who had questions or concerns about a licensed individual or, individuals in the industry itself that we [...]
