By Debbie Yost on March 24th, 2010
Image Courtesy of Roxinasz's
Personality surveys can be a fun party game. Like many of the quizzes you take on Facebook; you answer the questions, get your result and then see if you agree or disagree with the description. But how do you take that information and use it to improve your business relationships?
Many companies that sell their personality surveys to businesses spend a lot of time explaining to you what you already know: who you are and what makes you tick. They then instruct you to identify your client’s personality and change who you are to mirror the personality style of your client. Continue reading Using Personality Survey to Improve Business Relations →
By Debbie Yost on March 8th, 2010
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Some people know from an early age what they want to be when they grow up. My sister was one of them; she wanted to be a chemist and never strayed from her goal, even when one science teacher told my mom she should choose a different profession. He said my sister didn’t have what it took to be a chemist. This just made my sister more determined to succeed and, she did.
I, on the other hand, waffled even into my college years. Early in life I wanted to be a nurse, because that’s what my mom was; later I wanted to be a mechanic; a truck driver; a journalist; and finally Continue reading Math Teachers →
By Debbie Yost on March 3rd, 2010
Image Courtesy of Grunow
We often talk about customer service here at the office. When your business is based on personal dynamics, you tend to tune into the service you receive and why you may or may not have related to someone. I’ve asked more than once during our meetings, “Why is it we are surprised when we receive good customer service?” Shouldn’t it be expected instead of accepting the rude and unfriendly service as the norm?
I hate going to the grocery store and having to listen to the conversation between the checker and bagger. Continue reading A Little Help Here →
By Debbie Yost on March 1st, 2010
Forgiveness can be a difficult thing to do when you are angry with someone who has wronged you. Especially if it is all his/her fault. If someone cuts you off in traffic, how often is your first reaction anger, or possibly to make some sort of rude gesture to the offender? It doesn’t really matter if it was intentional. I once had a woman get angry with me because I didn’t let her merge. I thought she could merge behind me and sped up to make room. However, she wanted to merge in front of me and sped up as well. Eventually she did merge behind me, but immediately passed me, pulled in front of me and slammed on her brakes. This was close to 20 years ago and yet, I still get angry when I think about it.
Building a personal relationship can help prevent some of these anger and forgiveness issues. Continue reading Client Forgiveness: Improving Your Chances →
By Debbie Yost on February 22nd, 2010
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Since my children have been in school, I have received an annual letter from the principal about next year’s classes. In the letter, it states the school will begin assigning students to classrooms over the summer. The process includes input from the current teacher regarding each child’s temperament and learning style and who he/she thinks will be the best teacher for the upcoming year. The principal also states that although we cannot request a particular teacher, we can provide a letter about our child to be considered during the process.
Sometimes I have taken advantage of this opportunity and sometimes I have not. Continue reading Teacher Roulette →
